MERCHANT COMPLAINT HANDLING PROCESS: NETCO FINANCIAL MANAGEMENT INC. is committed to complying with the Code of Conduct for the Credit and Debit Card Industry in Canada (the “Code”). Information on the Code can be found on the website of the Financial Consumer Agency of Canada (FCAC) (http://www.fcac-acfc.gc.ca/)Under the Code, if a merchant believes that its service providers’ conduct is contrary to the Code, they may report the issue to their payment processing company (also known as the acquirer). Service providers include, but are not limited to, acquirers, processors, independent sales organizations, and referral agents.If you wish to file a complaint involving Netco Financial Management Inc. in relation to the Code, please do so through our website (www.netcoservices.net) and by using the template below or you can call us at 1.866.807.7703.
Please complete the fillable PDF form below and provide it back to Netco for review. Following receipt of your complaint we will:
If we cannot provide a response within 90 days, you will be informed of the delay, reason for the delay, and the expected response time.To assist us in reviewing your complaint, in addition to providing a summary of your concerns, please provide details, such as the name of the person you were dealing with, the date the concern occurred, and copies of any supporting documentation (i.e. agreements, statements).